Grid Operations Industry Expert

Job Description:

Mosaic is a training and workforce consulting firm, providing custom solutions to utilities and oil & gas companies. We help companies reach and sustain the highest levels of workforce competency, quality, safety and efficiency, through pragmatic solutions, innovative training curriculum and technology implementation support.

The rapid advances in technology and renewable energy production have led to changes in the way electricity is distributed and managed. These advancements and continual changes in technology have required improvements to Advanced Distribution Management Systems (ADMS) and the skills required to operate and manage the distribution electrical network.

Mosaic is looking for a Senior Consultant, Distribution Operations who works as a Grid Operations Industry Expert to support the advanced training for electric system operations. These oppotrunities are based across the US and seek candidates open to travel. The position is involved in the front-end analysis, reviewing and consulting on as-is job responsibilities, on-the-job performance, work processes, and developing recommendations to improve performance through training. The position will support the design and development of training and evaluations for customers alongside instructional designers. Grid Operations Industry Experts work in an advisory role for our customers and internal team members to provide grid operations expertise and related business process and industry domain knowledge to support projects in collaboration with our clients.


• Work with operations leaders to define/address personnel knowledge and skill gaps.

• Leverage Distribution Operations expertise and experience to develop role-based job/task analysis deliverables for electric distribution operations job positions.

• Provide industry expertise for the creation of future state ‘To Be’ business process and derive the associated business outcomes.

• Evaluate training materials and training effectiveness to ensure end-user needs are met, including upkeep of training database tracking end-user performance.

• Promote training/line partnership by developing a professional rapport with customers.

Content Development:

• Work with customers to derive training requirements related to distribution operations job processes.

• Partner with Instructional Design Consultants to design and develop training materials and continuing education for operations job roles, using a variety of instructional media.

• Collaborate on training delivery and support customer training team to ensure that they meet training requirements.

Training Delivery:

• Collaborate on training delivery and support the customer’s training team to ensure that they meet training requirements.

• Deliver lecture, group discussion, practice activities, and assessments in support of course objectives.

• Partner with instructional design team to build scenarios for computer-based practice activities and generate related data to populate the online learning environment.

Skills and Experience:

• Eight plus years of experience as a system operator, dispatcher for electric transmission and/or distribution (e.g. Examples: electrical, generator, or grid operations training experience, system operating experience in an energy control center, or electrical generator operator experience.)

• Two plus years presenting electrical or operations training, experience creating simulation scenarios.

• Experience with ABB, OSI, GE, or Schneider Electric systems and tools.

• Excellent organizational skills with an ability to work on multiple projects simultaneously.

• Demonstrated decision-making ability in production deadline-driven environment.

• Demonstrated ability to professionally interact with diverse groups on a wide range of technical matters.

• Demonstrated ability to stay current with changing technology and learning trends.

• Excellent presentation, written and verbal communication skills.

Working Relationships:

• Internal: Collaborates with team members for skill-sharing and problem-solving.

• External: Develops trustworthy relationships with client and project stakeholders. Ability to independently work in and effectively navigate through ambiguous and political client environments.


Bachelor of Science degree in an electrical engineering discipline, or High School Diploma and five plus years related electric engineering experience.

A COVID vaccination is a condition of employment for this position. Reasonable accommodations for medical and/or religious reasons will be considered.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or call (425) 254-1724

Electric Gas Pipeline