Utilities are facing increased pressure to streamline and automate contact with customers and provide enhanced self-service solutions. However, companies don’t always understand or see the implications of transformative customer and billing projects. These robust systems make data immediately visible to customers, requiring more advanced customer service skills and system competence both in the call center and in the field.
Mosaic is a system and module-agnostic vendor that helps energy companies make the best decisions for their business around process and design decisions to avoid business inefficiencies, reduce workarounds, and improve data quality and analytics.