The Situation

AIC is focused on building the next generation energy delivery system for central and southern Illinois, and has embarked on a plan to improve its efficiency and reliability. The company is strengthening its integrity, safety and reliability by replacing gas transmission systems and gas distribution facilities to improve service. In conjunction, AIC is investing in its people to equip a rapidly growing and inexperienced workforce with the skills and knowledge needed to drive growth for the organization.

Mosaic Offers a Solution

AIC asked Mosaic to assess its current state in comparison to the goals of its training organization, and to develop a training strategy that prepares all employees to do their work safely and efficiently. Following an in-depth training needs assessment, Mosaic recommended an enhanced training strategy that supports AIC’s goals of achieving empowered and high performing teams, transformed gas operations, satisfied customers, and above all, a safe workplace.

Key components of the training strategy include:

• A comprehensive apprenticeship program that prioritizes the tasks most critical to organizational success at the right points in an employee’s development. This program will build full employee competence, and enable employees to be productive and able to contribute to business success earlier in their careers.
• Easily accessible and navigable performance support that gets procedural and other types of critical information into the hands of the workforce when and where they need it—on the job.
• Engaging, scenario-based training delivery and hands-on practice in a safe, realistic work environment to increase student retention for critical tasks.