CenterPoint Energy’s regulated utilities distribute natural gas to 3.4 million customers in six U.S. states and electricity to more than 2.4 million customers on the Texas Gulf Coast. The company operates more than 56,300 miles of power distribution lines and 74,000 miles of gas distribution mains across Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas
CenterPoint Energy’s electric business is facing a massive influx of new employees to replace a high volume of retirements and continue to meet the needs of an expanding customer base. At the same time, duties between employees and contractors are changing, and legacy training programs were not consistently aligned to work performed in the field.
Mosaic was brought in to conduct a review and analysis of CenterPoint’s electric field operations training programs to help support their goal of equipping a new generation of employees with the knowledge and skills needed to do their work safely and reliably.
During the training analysis, CenterPoint’s gas business became aware of an opportunity to benefit from economies of scale by coming alongside the electric training department as they begin the journey to build standardized, competency-based training programs. The gas business was aware of a lack of consistency and rigor in training programs across its five operating areas due to various acquisitions and the regionalized execution of training. On top of that, gas training was finding itself overwhelmingly focused on meeting compliance requirements versus building true competence in field employees.
Mosaic recommended building and implementing a training strategy that prepares employees to be work-ready as quickly as possible and ensures career-long competence and operations safety by providing appropriate training and development throughout a field operations employee’s career with CenterPoint.
To accomplish this goal, CenterPoint partnered with Mosaic to quickly implement the following three components of the program: