Pacific Gas and Electric Company is one of the largest combined natural gas and electric energy companies in the United States. Based in San Francisco, PG&E has approximately 23,000 employees who carry out the utility’s primary business — the transmission and delivery of energy. The company provides natural gas and electric service to 16 million people throughout a 70,000-square-mile service area in northern and central California.
After a gas pipeline explosion in San Bruno in 2010, PG&E executive leadership made the decision to review its old worker training programs, collect best practices in training and performance support from leading U.S. utilities, and implement recommendations for improvement. PG&E’s goal was to become a best-in-class utility focused on being the safest in the industry, consistently performing at the highest possible standard of quality, being fully compliant with the intent of all regulations, and maintaining a significant commitment to customer satisfaction.
PG&E commissioned Mosaic to benchmark the industry and to identify and make recommendations to improve their gas operations training programs. The combined results of the benchmark and internal analysis clearly pointed to eight recommendations to elevate PG&E’s gas operations training to best-in-class status. These recommendations included:
PG&E decided to invest in all eight recommendations and has continued its partnership with Mosaic to develop comprehensive gas and electric operations training program and high performing field employees.
“Gas operations could not reach leading utility status without best-in-class training. Thanks to our partnership with Mosaic, PG&E is on the road to developing an industry-leading training program, focused on creating a safe and competent gas operations workforce.”
Linda Floyd, Director of Gas Operations Training at PG&E.