In 2017, Mosaic conducted a North American benchmark study to assess field operations training gaps and best practices in the energy industry. The core purpose of an energy company’s training organization is to develop a skilled and high-performing workforce in the most cost-efficient and effective way possible. Improving safety, optimizing business performance, ensuring compliance, and maximizing stakeholder value are at the forefront of corporate strategy, and the top training organizations are finding ways to maximize workforce potential in alignment with these goals.
Operations training is critically important to the energy industry due to the high risk and danger of work being performed, both to employees and to the public. And the unprecedented level of change facing the industry is requiring a shift in the way companies approach training.
The intent of Mosaic’s benchmark study was to uncover best practices around field operations training at the leading energy and utility companies in North America. Thirty-six energy and utility companies participated in a thorough interview process, covering topics from governance and measurement to training development and delivery and the use of technology in training.
All participating companies indicated that the importance of building a competent workforce is becoming increasingly critical, as is the importance of effective operations training. However, only 16 percent of participating training leaders reported being able to perform at a level that matches this criticality. The fact that companies recognize the significance of a competent workforce while failing to adequately invest in the training required to achieve that goal, is a serious gap compared to other industries.
Many companies are making significant strides in the following areas compared to peers, enabling them to elevate their field operations training programs and achieve enhanced business results: