A leading Canadian utility faced a familiar challenge in its control center: a workforce in transition, increased system complexity, and the need to ensure operator readiness under evolving operational conditions. The utility’s existing training framework lacked formal structure and consistency across roles, placing strain on internal resources and limiting the effectiveness of on-the-job training. As part of its broader grid modernization effort, the utility sought to develop a comprehensive, future-ready training strategy that would support workforce scalability, improve task qualification processes, and enhance simulator utilization.
Mosaic partnered with the utility to redesign its control center training program from the ground up. The engagement began with a focused analysis of existing training practices, role responsibilities, and simulator capabilities. Working closely with operational leadership, trainers, and system experts, Mosaic identified training gaps, defined curriculum progression needs, and proposed an integrated roadmap for operator qualification.
The redesigned program established structured learning levels, role-based progression paths, and practical simulator training aligned with real-world operational demands. Mosaic emphasized instructional design best practices while also introducing a formal OJT Mentor Training framework to scale internal coaching capacity. Key deliverables included:
Operator Qualification Curriculum: A modular, role-based training framework covering foundational and advanced learning stages (Levels 1 & 2), mapped to terminal and enabling objectives.
Structured OJT Mentor Training: Instructor-led and train-the-trainer materials designed to empower qualified operators to support trainee development in real-time operations.
Simulator Utilization Strategy: A DOTS (Distribution Operations Training Simulator) readiness plan including system maturity assessment, configuration recommendations, and foundational course design.
Training Resource Plan: Identification of instructional needs, classroom infrastructure, and delivery timelines to ensure effective program implementation.
The new training strategy offers a scalable, repeatable approach to developing qualified control room operators. Trainees follow structured learning paths with clear expectations, while mentors are supported by standardized tools and training resources. The integration of simulator-based learning enhances scenario readiness and provides valuable practice in complex operational conditions. With Mosaic’s support, the utility now has a roadmap to sustain workforce development, improve operator consistency, and align training with the needs of an evolving electric grid.