Case Study

Advising on Enterprise Training Governance

Combined Utility

The Situation

Our client, an energy infrastructure company operating natural gas pipelines through the United States, Canada, and Mexico, wanted to optimize value and standardize training across the organization. They had disparate and uncoordinated training teams, making costs and resources challenging to estimate and manage. Dispersed responsibility for identifying learning requirements and emergent needs also led to limited organizational confidence that the optimal training solutions were in place.


Mosaic Offers a Solution

Mosaic conducted an enterprise-wide learning analysis and recommended a federated governance model that left much of the training responsibility in the business to support enterprise-wide efficiency measures. We advised a centrally managed and accountable L&D team in developing organizational capacity, capability, and standards to drive value and leverage economies of scale.

The centralized L&D department owns training standards, deployment and implementation requirements, and training oversight expectations. Local business units are responsible for executing the requirements to develop, deploy, and track operational training.

The company created a new Training Center of Excellence (COE) to drive governance, provide training expertise, and maximize value by balancing a fixed and flexible capacity. Mosaic provided strategy oversight and accountability for the COE to execute their mandate by:

  • Defining the roles involved in training and centralizing functions as needed.
  • Developing a learning governance model that ensures L&D and the business stay aligned.
  • Validating learning profiles to ensure the right training is assigned to each employee.
  • Setting standards that drive consistency, effectiveness, and efficiency in training with a focus on cost.
  • Reviewing learning profiles to optimize the training experience, monitor learning effectiveness, and enable continuous improvement.

Over the long term, the end goal of the COE is to develop a deep understanding and ability to sense and make decisions about organizational needs, build and maintain focused programs that are tailored to users and support throughout performance, and balance a fixed and flexible capacity to ensure employees and contractors are ready for the company’s energy addition.