This client distributes natural gas to 4.5 million homes and businesses in eight states and electricity to more than 2.5 million customers in two states. They have approximately 9,600 employees.
After acquiring a smaller combined utility, our client embarked on a multi-year initiative to move them from legacy Oracle systems to SAP across operations, HR, customer service, supply chain, and finance. The acquiring company’s SAP business processes were not consistently or formally documented, so they set out to write their processes and map out business process modifications needed for the acquired company to move to SAP. They also wanted to build training and performance support content to help the workforce transition wholly and smoothly.
Mosaic partnered with the company to facilitate business process workshops and build training and performance support for acquired employees moving to the new systems, as well as for new hires, employees transitioning to a new position within the organization, and anyone needing refresher training. The scope of work included: