1. A series of training interventions (formal courses, qualifications, structured OJT) spanning the development lifecycle of a specific role. Each intervention indicates a point at which the employee is evaluated before they can progress to the next phase.
2. Phases of development that specify what job codes can be assigned to an employee based on the training requirements they have completed. This creates efficiencies in work scheduling and ensures employees are skilled and qualified to perform the work they are scheduled to do.
3. Core competencies that integrate standard technical skills with soft skills (business acumen, technological aptitude, customer experience, behavior and attitude, and safety) in every course, during on-the-job training, and in evaluations.
A huge part of NiSource’s success in creating and sustaining a competency-based training program has been building the program to be valuable to the business. In addition to developing full competency and building efficiency in training, these frameworks provide the following benefits to the business: