People Operations leaders within this widely recognized global software and technology company recognized their current onboarding programs were antiquated, ineffective, and described as “disappointing” by newly hired employees. Leaders saw an opportunity to “leap forward” in their approach by creating a world-class experience to welcome new people to their organization, educate them in a more relevant and meaningful way, and reduce their time to proficiency.
Together with company operations and learning leaders, Mosaic’s strategy, instructional design, and technology consultants designed a comprehensive onboarding program and curriculum approach referred to as “Six Degrees of Empowerment.” The program combined an innovative blend of onsite and virtual classroom, enhanced eLearning, online 3D simulations, augmented reality, and the use of AI bots to create highly engaging, personalized, and socially connected onboarding experiences. An intuitive mobile micro-learning platform is the primary method for accessing and delivering key information and knowledge throughout the entirety of the year-long onboarding process.
The foundational structure and curriculum of the “Six Degrees of Empowerment” program focuses on dynamically interacting with, immersing, educating, and supporting newly hired employees from the moment they accept their position to the completion of their first year with the organization, and even beyond to enable their journey to mastery.
The primary pillars of the onboarding program include: