To address the challenges of rapidly training a young and highly transient workforce, Mosaic worked closely with learning leaders at North American’s largest sporting retailer to introduce a robust and comprehensive micro-learning program to support newly hired retail store employees utilizing their existing mobile devices.
Together, we collaborated with creators of the highly accessible and agile Flip Mobile App platform to design and develop a series of role-based mobile micro-learning programs focused on quickly getting new hires up-to-speed in real time on the service best practices and specification knowledge they require to help customers with a wide range of products in various departments (i.e., footwear, apparel, indoor/outdoor equipment, etc.).
As the organization’s largest, most productive, and complex department, business leaders chose to focus initially on Footwear to launch the mobile micro-learning program. Some of the capabilities and features utilized include:
Due to the success achieved with retail employees, the mobile micro-learning training and performance support methodologies and delivery systems have been adopted by corporate departments enterprise-wide (i.e., operations, human resources, leadership development, etc.).
As a result of our collective work with client stakeholders and the Flip Mobile App team to strategically design and implement their mobile micro-learning platform, and the robust data reporting available to evaluate the success of the program, this initiative was awarded a Brandon Hall Silver Award for Excellence in Learning.