The energy and utility industries are in an unprecedented period of digital transformation. Driven by the industry’s need to meet its customers’ increasingly complex energy-related demands as well as respond to a more complex and integrated operational infrastructure and regulatory environment, the pace of change is unprecedented. Companies are expected to interact with and serve their customers and regulators while providing a substantial depth of data and insight to better inform and direct business decisions.
Historically, a workforce that is competent, skilled, and qualified in the foundational components of the work and job tasks has been sufficient. Now, because of digital transformation, new competencies and skills are becoming increasingly critical (e.g., data analytics, operating and maintaining integrated digital systems, automated customer interactions). Being able to engage with customers and identify and manage risk will optimize business performance and maximize shareholder value.