Case Study

Comprehensive Strategy for New Training Facility

Gas Utility

The Situation

Our client, a mid-sized utility, aimed to develop a safe and highly effective workforce through world-class learning experiences. To achieve their vision, the organization commissioned a state-of-the-art training facility for hundreds of employees who build and operate natural gas infrastructure in the state.

They joined forces with Mosaic to create a comprehensive strategy and reshape how employees are trained to enhance operational efficiency and safety and positively impact customer value.


Mosaic Offers a Solution

Mosaic facilitated strategic planning sessions involving key stakeholders from the company’s operations, technical training, and Health, Safety, and Environment (HSE) departments. This collaborative effort resulted in a three-year vision and plan in alignment with the company’s larger goals and immediate operational requirements.

The collective brainstorming resulted in a succinct set of training priorities:

  • Elevating the employee learning experience.
  • Implementing an instructor excellence program.
  • Enhancing reporting and visualization to make data-driven decisions.
  • Optimizing resources and automating solutions for training scheduling.
  • Increasing alignment with business partners to provide value.

As part of the strategy, Mosaic designed a competency model tailored to the distinct technical roles within the company. The model identified key competencies, spanning work tasks, performance metrics, and vital knowledge, skills, and abilities (KSAs), focusing on technical aptitude, safety behaviors, business acumen, customer experience, and leadership.

Ten technical training programs underwent a significant overhaul to leverage the benefits of the new training facility and incorporate elements of experiential learning, competency-driven methodologies, and immersive engagement. This transition led to a more impactful learning experience by promoting active classroom participation, hands-on learning, gamification, and the application of real-world scenarios.

Mosaic used a successive approximation model (SAM) – a rapid and iterative design approach – to increase development speed and decrease training costs.