Our client, one of North America’s largest combined utilities, had a heightened awareness of the proximity of vegetation near powerlines due to significant wildfire events. Examining vegetation management practices identified inefficient work processes, safety incidents, and overall performance issues.
The utility does not conduct training for the 5,000+ contract workers responsible for evaluating, cutting, and removing trees around the electric system. However, to mitigate risk and restore community trust, the utility’s leadership decided to rehabilitate the current assessment program to ensure consistency and defensibility and align it with broader business and regulatory objectives.
Mosaic evaluated the existing assessment program and created a roadmap to optimize competency-based assessments, onboarding, procedures, qualifications, and governance.
One of the unique aspects of this program is the utility’s collaboration with the union. The union provides training, and the utility delivers its own assessments. However, the two are aligned to ensure that employees and contractors who receive training are equipped with the job experiences to pass assessments. This unique partnership creates a compelling vision for an industry standard for the onboarding, management, and oversight of a highly specialized and critical contract workforce.