Case Study

U.S. Field Operations Training Delivery

Leading North American Pipeline and Midstream Company

About Our Client

This leading pipeline and midstream company covers the spectrum of natural gas activities—gathering, processing, transmission, storage, and distribution. The company has a workforce of more than 12,000 people, primarily in the United States and Canada. They move about 25% of the crude oil produced in North America, transport nearly 20% of the U.S.’s natural gas, and operate North America’s third-largest natural gas utility by consumer count.

The Situation

In 2014, Mosaic began a multi-year engagement with this client to design and develop training and performance support tools for 15 U.S. field positions. Following a merger in 2017, three core technical training programs—the Pipeliner Bootcamp, OQ Evaluator Training, and Technician Training—did not have the internal instructor resources to support the volume of training needed. And due to the pandemic, the organization is working out of a backlog of training requirements.

Mosaic Offers A Solution

To support the volume of training requirements, Mosaic’s experienced pipeline instructors deliver training to station operators and technicians across 12,600 miles of natural gas pipelines in the U.S.

  • Instructors deliver multiple courses in a four-day block based on specific employee needs and their previous training completions. Each class instructor-led training, hands-on practice, a written knowledge assessment, and supervised performance assessments.
  • To accommodate regional differences and limit the cost of travel and non-productive time, instructors bring physical equipment, tools, and other training materials to the students. Instructors also utilize assets in the field (e.g., pipeline and compressor stations) to demonstrate tasks in a real-life context.
  • Based on regional hiring patterns and training progression requirements, training delivery locations are predicted and assigned a year ahead of time.

Moving forward, this company is changing some of its training that does not have physical activity components to a virtual delivery format. They are also organizing a governance model to shift from operations-level control of business processes and training to unified processes and training alignment across the enterprise.

Electric Gas Pipeline