This client distributes natural gas to 4.5 million homes and businesses in eight states and electricity to more than 2.5 million customers. They have approximately 9,600 employees.
This client designed and built a new Customer Information System (CIS) in SAP for their Market Operations group. They needed a training vendor to prepare impacted employees for a successful go-live.
As part of the larger CIS project, Mosaic partnered with the organizational change management (OCM) vendor to develop a training plan, role-based training curriculum, job aids, and train-the-trainer materials to support a three-pronged approach that includes:
Mosaic built training specific to the utility’s unique roles and business processes to provide impacted employees with the information they needed for day one of go-live. Specific deliverables included: