The Mosaic Company is looking for a passionate, collaborative, adaptable, and results-oriented project manager.  You will have a track record in effective project management and internal and external relationship building. The ideal candidate should have a passion for learning and innovation, managing projects, priorities, and resources to quickly achieve effective results.  

Essential Duties & Responsibilities:

• Manages multiple facets of training projects to ensure deliverable meets schedule, budget, and quality goals.
• Develops project plans, establishes and achieves financial objectives by preparing a program budget; scheduling and approving expenditures; analyzing variances, initiating corrective actions.
• Implements solution by monitoring program progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to appropriate authority; responding to team members’ concerns.
• Completes post-production work i.e., quality (content, functionality), makes recommendations to improvement of customer-service standards, identifies work process improvements, develop and coordinates project controls and associated metrics to measure success.
• Builds relationship with client while managing expectations, communicating project status and open issues; preparing reports; conducting reviews and issue meetings; forecasting and mitigating issues.
• Updates job knowledge by tracking technology and project management advances; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Preferred Qualifications:
• Desired background includes a Bachelors Degree, and a minimum of 5-7 years of relevant experience.
• Superior oral and written communication skills and expert problem-solving and negotiation skills.
• Experience with risk analysis and project sustainment (service level agreements).
• Must be proficient with Microsoft Office Suite, Project, Visio and web authoring tools.
• Advanced interpersonal and leadership skills are necessary for success in this role.
• Strong analytical, teaming, communication, problem-solving, negotiation and time management skills.
• Involvement in project management advances; participation in project management professional organizations; active in improving job knowledge.

• Builds relationship with client while managing expectations, communicating project status and open issues; preparing reports; conducting reviews and issue meetings; forecasting and mitigating issues.
• Implements solution by monitoring program progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to appropriate authority; responding to team members' concerns.
• Develops project plans, establishes and achieves financial objectives by preparing a program budget; scheduling and approving expenditures; analyzing variances, initiating corrective actions.
• Manages multiple facets of training projects to ensure deliverable meets schedule, budget, and quality goals.

The Regional Director’s primary responsibility is to set and execute client relationship strategies which ensure client satisfaction. The Regional Director develops strong relationships with key contacts within our client’s lines of business and shared services such as Sourcing and Finance. The Regional Director is also responsible for promoting Mosaic culture with employees in the local office.

Roles and Responsibilities:

Relationship Management:

• Manages key customer relationships.
• May serve as trusted strategic adviser.
• Provides oversight and governance of all sold and managed Mosaic projects in assigned region.
• Addresses customer inquiries and complaints promptly and professionally and ensures customer satisfaction.

Leadership:

• Fosters a company culture which promotes The Mosaic Company brand with employees, clients, and the community at large.
• Provides leadership and vision to the organization by assisting the CEO and staff with the development of long range and annual plans, and with the evaluation and reporting of progress on plans.
• Leads the strategic direction and oversight of assigned accounts.
• Provides formal and informal coaching of staff to ensure success of client engagements.
• Actively addresses issues, solves problems, and escalates effectively.
• Builds internal credibility as an effective problem solver.
• Schedules regular team meetings to discuss business updates, issues, and recommendations.
• Exemplifies internal and external leadership.
• Collaborate with other Regional Directors to align and execute Mosaic people strategies.

Strategic Planning:

• Works in partnership with all regions to recruit, train, and staff project needs and develop a world class organization.
• Establishes and implements short- and long-term goals, objectives, policies, and operating procedures.
• Participates in corporate strategic planning and implements strategic goals and attends Executive and management meetings as required.

Revenue Generation and Client Services:

• Assists Mosaic team to generate top-line revenue and profitability in the assigned region of the U.S.
• Works in partnership with the Client Development & Marketing team to build Mosaic brand awareness to generate and close new business in assigned region.

Operations:

• Plans, coordinates, and manages all business operations in assigned region to achieve corporate goals
• Manages regional utilization rates and coordinates across regions to meet corporate goals
• Responsible for adherence to corporate policy, project quality and deliverable’s. Maintains a clear line of site to Project Managers’ performance.
• Provides project guidance in accordance with the Governance Process outlined in Mosaic’s Data Retention policy.
• Partners to develop strategies to improve quality and performs strategic and other billable work on assigned accounts (target 250 billable hours per year).
• Serves as the principal public relations spokesperson for the local office.

Financial Management:

• Assists in budget preparation and expense management activities.
• Reviews financial and operating reports.
• Approves wage, bonus and commission schedules in line with budget and operating constraints.
• Other duties/responsibilities assigned by the CEO as needed.

Education:

• Minimum of a Bachelor’s degree in Education, Instructional Design, Communications, English, Business or related field; MBA preferred.

• 5+ years demonstrating growing top line revenue and achieving P&L client retention and greater penetration of our services and technology solutions.
• Experience executing sales strategies that successfully achieve revenue and gross profit goals.
• Must be proficient with Microsoft Office Suite, Project, Visio; familiarity of web and course authoring tools.
• Superior oral, written, and presentation communication skills.
• Advanced interpersonal and leadership skills, including team building, negotiation, and active listening skills.
• Strong analytical, teaming, communication, written, problem-solving, negotiating, and time management skills.
• Strong project management skills, including budgeting skills; ability to organize and prioritize multiple complex projects.

The Mosaic Company is looking for passionate, collaborative, and resourceful problem solvers to join a team that develops and delivers interactive, customized, e-learning solutions. We partner with our clients to analyze their specific business needs, their corporate culture, and their infrastructure. Then we look at performance gaps before building out the design and development of a performance-improving solution.

We’re looking for an experienced Instructional Design Consultant who can create user documentation and training materials for either instructor-led training (ILT) or Web-based training (WBT). We want you to be able to write learning objectives, create storyboards and course outlines, develop content working with subject-matter experts and existing documentation, and write course assessments.

• Understand target audiences to assess needs and design course curriculums.
• Develop content leveraging knowledge of the e-learning process and design methodologies.
• Effectively collaborate with subject matter experts, technical staff, project teams, and trainers to develop topical information into a final product.
• Develop clear, precise, and elegant technical courseware for the various audiences that use and develop our product suite.
• Provide necessary feedback and recommendations based on instructional design knowledge and expertise.
• Meet deadlines while working independently or in a team environment.
• Ability to travel up to 100% across the U.S.