Evolving Grid Operations
Workshop

The Administrative Assistant welcomes and directs office guests, answers phones, and maintains office operations. This individual receives and distributes communications, maintains supplies and equipment, picks up and delivers items, and serves employees and clients. This individual also supports the People Operations department through administrative support of employment verifications, personnel records, compliance, reporting, benefits, and program administration.

Office:
• Welcomes visitors by greeting them in a friendly welcoming manner and generating enthusiasm and friendly atmosphere.
• Answers phones and responds to voicemail messages.
• Orders and maintains office supplies.
• Maintains all office equipment by completing preventive maintenance, troubleshooting failures, calling for repairs, monitoring equipment operation, and monitoring and purchasing meter fund.
• Manages mail shipping, receiving, sorting, and distribution.
• Maintains general kitchen and office appearance.

People Operations:
• Process client and new hire onboarding and offboarding tasks.
• Maintain personnel and other People Operations records in accordance with applicable state and federal laws and Mosaic policy.
• Support benefits administration, reporting, compliance tasks, COBRA processing, and record keeping.
• Supports insurance administration (e.g. worker’s compensation, auto insurance, general business insurance).
• Updates People Operations HRIS with new hire, employee change requests, and terminations.
• Conducts research on employment-related topics.

Skills and Experience
• Minimum of 2 to 4 years of experience in an office support role (HR support experience highly preferred).
• Demonstrated skills with Microsoft Office applications, including intermediate Excel for data entry and reporting purposes.
• Detail-oriented with strong organizational skills.
• Strong work ethic, self-disciplined, and ability to handle multiple priorities and shifting needs.
• A positive attitude with a commitment to outstanding customer service.
• Excellent verbal and written communication skills.
• Ability to maintain a high level of confidentiality.

Education
Bachelor’s degree in business or related field preferred but not required.

• Front Office Duties
• People Operations Support

The IT Admin will work directly with the Director, IT and will be responsible for help-desk requests, managing employee equipment (e.g. laptops and phones), identification, creation, and delivery of employee IT training support and development and maintenance of internal department process and procedure documentation.

The responsibilities of the IT Administrator role are as follows:

• Manage help desk requests from local and remote resources across North America.
• Administer and support Microsoft Teams sites (e.g. setup, troubleshoot, provide internal updates on new features).
• Process new hire and termination tasks (e.g. equipment issuance and return, maintenance, systems access).
• Supports project team in the development of timely status reports to project management as requested; attends meetings as directed.
• Partner with Director to create and send organization-wide communications on IT notifications.
• Support cybersecurity policy and training efforts.
• Support ongoing IT projects (e.g. new office setup, remodel, company events, implementation of new systems and services) as needed.

To effectively respond to internal and external client needs, roles and responsibilities will vary and may include additional responsibilities not listed.

Skills and Experience:

• 2 years of experience in a corporate IT or Help Desk role required.
• Demonstrated ability to effectively communicate verbally and in writing with internal stakeholders at all levels of the organization.
• Demonstrated ability to take complex technology concepts and present in a clear and concise manner for internal training and documentation purposes.
• 1+ years of experience working with iOS, Windows, Microsoft Applications (including Office 365, Teams).
• Networking knowledge preferred.

Working Relationships:

• Internal: Collaborates with team members for skill sharing and problem-solving.
• External: Develops trustworthy relationships with internal and external stakeholders. Ability to independently work in and effectively navigate through ambiguous and political client environments.

Education:

• Bachelor’s degree in Technology or equivalent years of experience. Certification in MCSE, CompTIA A+Technician, or Microsoft 365 (Teams Admin, Certified Fundamentals, or Modern Desktop Administrator) preferred.

• Manage help desk requests from local and remote resources across North America.
• Administer and support Microsoft Teams sites (e.g. setup, troubleshoot, provide internal updates on new features).
• Process new hire and termination tasks (e.g. equipment issuance and return, maintenance, systems access).
• Supports project team in the development of timely status reports to project management as requested; attends meetings as directed.
• Partner with Director to create and send organization-wide communications on IT notifications.
• Support cybersecurity policy and training efforts.
• Support ongoing IT projects (e.g. new office setup, remodel, company events, implementation of new systems and services) as needed.
• Support ongoing IT projects (e.g. new office setup, remodel, company events, implementation of new systems and services) as needed.
• Demonstrated ability to take complex technology concepts and present in a clear and concise manner for internal training and documentation purposes.
• 1+ years of experience working with iOS, Windows, Microsoft Applications (including Office 365, Teams).

Mosaic is a training and workforce consulting firm, providing custom solutions to utilities and oil & gas companies. We help companies reach and sustain the highest levels of workforce competency, quality, safety and efficiency, through pragmatic solutions, innovative training curriculum and technology implementation support.

The rapid advances in technology and renewable energy production have led to changes in the way electricity is distributed and managed. These advancements and continual changes in technology have required improvements to Advanced Distribution Management Systems (ADMS) and the skills required to operate and manage the distribution electrical network.

Mosaic seeks a Grid Operations Expert with a control center focus. Grid operators monitor system conditions, direct switching activities or operate devices directly via SCADA, respond to outages and restore supply throughout transmission, sub-transmission and distribution electrical networks. They direct field resources to maximize safe operations in substations, overhead and underground systems, and underground networks. They are employed by power generation plants and electrical power utilities. You will support client resources in implementing training in all settings and evaluating the effectiveness of the training programs.

Responsibilities:

• Work with customer SMEs to derive training requirements related to operations.
• Engage in department safety programs.
• Develop, check and manage data.
• Observe, interpret and suggest.
• Increase industry standards, developments and technology knowledge.
• Analyze Systems Operations data and systems
• Construct and maintain operating procedures for control center areas and distribution operations.
• Understand electric system components and activities.
• Enable improvement by documenting process areas.

Qualifications:

• Five plus years of experience as an engineer or power systems operator.
• Five plus years’ experience in developing training content using the systematic approach to training (SAT) process.
• Two plus years presenting electrical or operations training, experience creating simulation scenarios.
• Advanced knowledge of control center software systems (i.e. OMS, EMS, ADMS)
• Experience with ABB or Schneider tools a huge plus.
• Excellent organizational skills with an ability to work on multiple projects simultaneously.
• Demonstrated decision-making ability in production deadline-driven environment.
• Demonstrated ability to professionally interact with diverse groups on a wide range of technical matters.
• Demonstrated ability to stay current with changing technology and learning trends.
• Excellent presentation, written and verbal communication skills.

Education:

• Bachelor of Science degree in an electrical engineering discipline, or High School Diploma and five plus years related electric engineering experience.

• ABB or Schneider experience a huge plus
• Construct and maintain operating procedures for control center areas and distribution operations.
• Work with customer SMEs to derive training requirements related to operations.
• Increase industry standards, developments and technology knowledge.
• Analyze Systems Operations data and systems

The Mosaic Company is looking for passionate, collaborative, and resourceful problem solvers to join a team that develops and delivers interactive, customized, e-learning solutions. We partner with our clients to analyze their specific business needs, their corporate culture, and their infrastructure. Then we look at performance gaps before building out the design and development of a performance-improving solution.

We’re looking for an experienced Instructional Design Consultant who can create user documentation and training materials for either instructor-led training (ILT) or Web-based training (WBT). We want you to be able to write learning objectives, create storyboards and course outlines, develop content working with subject-matter experts and existing documentation, and write course assessments.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: peopleoperations@themosaiccompany.com or call (425) 254-1724

• Understand target audiences to assess needs and design course curriculums.
• Develop content leveraging knowledge of the e-learning process and design methodologies.
• Effectively collaborate with subject matter experts, technical staff, project teams, and trainers to develop topical information into a final product.
• Develop clear, precise, and elegant technical courseware for the various audiences that use and develop our product suite.
• Provide necessary feedback and recommendations based on instructional design knowledge and expertise.
• Ability to travel up to 100% across the U.S.
• Meet deadlines while working independently or in a team environment.