- Acumen
- Perspective
- Methods
Our unique approach involves bringing our business Acumen and people-centric Perspective to the table to effectively solve business problems. We believe that people are your most important asset, and our best-in-class Methods maximize workforce potential and drive business results.
Field Operations Training
Our ApproachYour people impact every aspect of your business — customers, assets, systems and processes, complex infrastructure and the bottom line. Our unique approach and expertise allows us to see where your strengths and gaps are, and design programs that train your people on how to perform every action with skill, accuracy, efficiency and care.
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Your people impact every aspect of your business — customers, assets, systems and processes, complex infrastructure and the bottom line. Our unique approach and expertise allows us to see where your strengths and gaps are, and design programs that train your people on how to perform every action with skill, accuracy, efficiency and care.
Our Process
Based on decades of experience working with utility and oil & gas companies, and detailed benchmarking across the industry, Mosaic has developed a framework for best-in-class Field Operations Training. This framework allows companies to evaluate how they perform in comparison to industry peers in each of these key areas:
- Employee competence
- Content and tools
- Instructor excellence
- Facilities & props
- Governance
- Procedures
- Technology
There is no single pillar or strategy that independently solves workforce challenges. Rather, it takes a balance of these seven elements, and a blending of each, to address specific business goals.
By combining deep industry expertise and business acumen with a strong belief that your people are what drive results, we can help your workforce achieve and sustain the highest level of competence.
Especially in today’s environment — with the aging workforce, constantly changing regulations and technology changing the way people do work—a successful training program should enable people to become more skilled and productive in a shorter amount of time. Our process moves people along the learning curve quickly, resulting in a significant increase in productivity earlier in an employee’s career.
Enterprise Application Training
Our ApproachWhen it comes to implementing or upgrading enterprise applications, most consulting firms focus on the technology and tack training on at the end. Mosaic takes a different approach — considering your people first.
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When it comes to implementing or upgrading enterprise applications, most consulting firms focus on the technology and tack training on at the end. Mosaic takes a different approach — considering your people first.
Our Process
With decades of experience working with utility and oil & gas companies, we have found that successful end user adoption is dependent on five critical elements:
- Business process alignment
- Role-based curriculum development
- Blended learning
- Post-go live performance support
- Change management and communications
We have a deep understanding of each of these elements, and we know how to combine them to create a comprehensive training program or implement individual pieces to support your specific project needs.
From operators in the field to administrators in the office, the way your employees interact with software and technology is vastly different. When implementing or upgrading enterprise applications, there is no one-size-fits-all solution. Rather than providing off-the-shelf, feature-specific software training, we take the time to understand individual roles and learning styles, and then create a training program based on your business processes. This results in maximized efficiency, increased end user adoption and greater return on investment.
Information Relationship Management Platform for Utility and Energy Companies
Tapestry provides utility and energy companies the ability to solve disconnected information issues that impact the safe and effective execution of work.
Mosaic is a national consulting firm that focuses on the utility and oil & gas industries. We have a deep knowledge base and unique approach that uncovers the root of your workforce problems. From competency training to ensuring user adoption, we lead you in developing every employee to their fullest potential and driving business performance.
Morse Owner
Shelly has an enthusiasm and genuine care for others. As co-founder of Mosaic, her commitment to this team is solid and unwavering; she's stacked up more than 20 years of supporting and believing in the work that we do. Her focus is on the internal world of the company, bolstering the CEO and making sure we all have what we need to give 110% to the success of each client.
When she's not on home turf, Shelly's likely to be found across the world, working with a nonprofit in Ghana called Adanu. In her downtime, she's proud to be called a Spiritual Director, using her insightfulness and collaborative nature to help others live more in tune.
Morse Executive Vice President
Clint's got his eyes on the horizon—always. He was future-focused way back when he co-founded Mosaic with his wife, Shelly, and still is today, over 20 years later. His specialty is seeing possibility, the things that could be, and then engineering the steps to get there. He brings to the table a whole lot of practical, real-world vision to get companies from their current reality to a better, higher performing future. You could say he was born with this knack, or it may be something he grew into over his long tenure in the business world. Either way, Clint has a real eye for potential and he strongly believes that people are a company's greatest asset—something that you'll see and feel the second you walk through Mosaic's doors.
In his downtime, Clint sharpens up his golf game, spends time with his kids and grandkids, and watches as many sunsets as he can get his eyes on. He's also notorious for misplacing any and everything that can be misplaced.
Deans President/CEO
Megan is fearless—a real-life embodiment of Mosaic's go-get-em way of doing things. She came here 16 years ago as an Instructional Designer, and has been just about everything else since then: Lead Designer, Project Lead, Project Manager, Project Director, VP, Executive VP and now CEO. It's not just ambition that inspires Megan's upward climb; she is passionate about Mosaic's culture and will champion her team members every chance she gets. Over the years, Megan has gained a deep understanding of the energy industry and its complex regulations; as a result, she has served as a thought leader in the areas of organizational development and change management.
When she's not on the job, Megan can be found spending time with her family — usually cheering on a football game or watching her garden grow.
Benoit Executive Vice President, Energy & Utilities
Pink shirts and playing in the dirt — that's John in a nutshell. In the office, you'll find him sporting his salmon-tinted workwear, reveling in the wide variety of people and problems he gets to meet and manage on a daily basis. John's twenty years of experience in gas transmission have given him the opportunity to hold many positions across the field: from craftsperson to field supervisor to director. In his spare time, you're more likely to catch him up to his elbows in renovation, tackling anything from ground-up home restoration to crafting furniture from scratch.
John's favorite experiences at Mosaic are the ones where he helps clients solve real problems with smart, effective and long-lasting solutions. His strategic mind and love for enacting positive change are huge assets to the Mosaic team, as well as to his weekend pastimes.
Leurquin Vice President, People Operations / Acting Managing Director, California
Not many team members can say they've watched Mosaic grow the way Miranda has: in 10 years, she's seen our team go from just 30 to over 200 employees. That experience has sharpened her ability to see the organization holistically and take in all the complex interconnections of the big picture. She revels in finding the right person for every job, and her active certifications in human resources include PHR, GPHR, and SHRM-SCP.
Miranda gets fired up about that bigger-than-you vision, and that spills into the rest of her life through her involvement with Adanu, a non-profit focused on bringing education to rural villages in Ghana. A learner by nature, she spends her free time taking in new experiences, and cheering on the Seattle Seahawks whenever and wherever possible.
Coles Rice Executive Vice President, Consulting Operations
Cali loves people: they are the best part of her job. Each project that comes around the bend presents fresh opportunities to partner with new clients, gather new information, make new roadmaps to success and see her teammates reach new heights in their work. With over 15 years in the industry, Cali comes armed with experience across the spectrum, including competency in Adobe, Articulate, Assistive Technologies, and Information Mapping. Her greatest strength lies in project scoping, managing timelines and deliverables, courseware development, and resource management.
Cali's optimistic, driven attitude carries into her off-the-clock volunteer work with Camp Leo, a summer camp for kids who have been diagnosed with Type 1 Diabetes. Cali, who was diagnosed over 20 years ago, is passionate about helping the Camp Leo community thrive.
Gorgan Managing Director, Houston
Joyce is a real self-starter. She went to college when she was just 15, and had to quickly adjust to the responsibilities of living on her own. This early independence has served her well at Mosaic, as she spends a lot of time on the road consulting with clients and learning the ins and outs of their business. With a background in adult learning and technical/vocational education, Joyce knows what it takes to communicate new ideas and methods to people of all backgrounds, and she also has a knack for forming partnerships.
Outside of the office, Joyce spends time with her rather large family, maintaining their ranch or watching the kids compete on the field. She’s a busy lady who knows a thing or two about getting things done—just don’t ask her how to get from point A to B. Hint: she might get you lost.
Davis Vice President, Technology Services
If you can't find Don, he's probably lost somewhere down the rabbit hole, exploring uncharted possibilities just for the thrill of it. Don is a life learner, always on the hunt for ways to expand his know-how and capacity to problem-solve. His expertise is in helping clients see problems that are right under their noses, and then helping them track down a solution. Don's 16 years of experience in the industry have provided him with deep knowledge of user-centric process, software, and performance support systems design, and broad experience in instructional design and organizational change management.
If you asked Don about the best part of his job, he'd tell you he's in the business of "saving souls,"—or, finding ways around obstacles people didn't even see coming. On weekends, you can find him hanging out with his dogs, a history book and a plate of the world's best scrambled eggs — which he is renowned for making.
Borgmeyer Director, Field Operations Training
Amy's coffee cup is almost as well-traveled as she is: while she spends weekends hopping across the country to visit her family, she spends weekdays popping from one corner of the office to the other — always with coffee in hand. Maybe that's what fuels her to be the most detail-aware person in the room, always diving deep into the nitty gritty specifics of every challenge that comes her way. Amy enjoys walking clients through complex seasons of change and renewal. Watching people respond to new ideas with fearless flexibility is far and away Amy's favorite part of her job.
Amy stays involved with the industry in her spare time by participating in Mosaic's Gas and Pipeline Roundtable as well as the ASME B31Q Committee. When she's not fact-gathering or thought-exploring, Amy can be found elbow-deep in a pottery class or wearing out her enthusiastic Labrador puppy.
We have a heart for people that goes beyond the work that we do at Mosaic. Our employees individually support charitable organizations, with a match from Mosaic. As a woman-owned and led company, we fervently and consistently support organizations that empower women and promote long-term improvements to individuals and communities. Join us in our efforts.
Vision Nationals cares for orphans, widows and plants churches throughout Asia. In 1999, they opened an orphanage, providing a first-class education to children in Visakhapatnam, India. Their ministry also supports widows in rural areas with housing, potable water and food. Most recently, Vision Nationals opened clinics to provide medical care for those who cannot afford it. Mosaic has donated money to the organization to help with their capital projects, like building new infrastructure. We also sponsor children from orphanages so that they can attend quality schools.
WEI reaches across cultures to transform lives and communities by partnering with women’s groups, empowering and equipping women to break the cycle of poverty, and help women rise to their fullest potential. The organization’s goal is to provide long-term partnerships and practical, grass-roots development initiatives that equip women to reach economic sustainability, access clean water, and send their children to school. Mosaic has participated in fundraisers, provided volunteers and helped in the effort for women to break the cycle of poverty by helping them grow into leaders in their communities. WEI has directed programs in Guatemala, Kenya, Benin, Bolivia and Indonesia.
Adanu is a Ghanaian non-profit group that builds global partnerships to empower underdeveloped rural communities throughout Ghana. Adanu connects international volunteers with local communities to work together and develop sustainable solutions to education, healthcare, infrastructure and sanitation needs throughout rural Ghana. Mosaic has sent volunteers to build schools for many years. They’ve also help develop drinkable water systems, sanitation systems and helped supply orphanages with equipment and goods. Mosaic sponsors employees to be a part of this event, and encourages others to volunteer every year.
Vision House is a non-profit group providing safe and confidential transitional housing and services for homeless single mothers and their children. They also help homeless single men recovering from drug and alcohol addiction. More than 800 men, women and children have benefited from Vision House services in recent years. The goal of Vision House is to re-integrate residents into the community through adequate housing, counseling, child care, food, clothing, education and vocational training, life skills development, employment, etc. Mosaic has provided donations and volunteers to help with this endeavor in our community.
CryOut! is a non-profit organization, based in Renton, WA, that uses music, dance, arts and workshops to empower disadvantaged youth, helping them find their voice and developing them to be future leaders. Mosaic has been very active, providing volunteers and helping with fundraising for CryOut! The organization’s leadership built a music studio and computer lab to help kids with computer skills and use music as an outlet for expression. Summer camps provide additional opportunities to mentor children and provide guidance.
Renton, WA 98057
info@themosaiccompany.com
Houston, TX 77056
houston@themosaiccompany.com
San Ramon, CA 94583
california@themosaiccompany.com
Vancouver, BC V6B 2Z4
canada@themosaiccompany.com