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Multinational Industrial Conglomerate

Applying Virtual Reality Solutions to Address Real-World Maintenance Training Challenges

Operations and learning leaders for the locomotive manufacturing division of this global industrial conglomerate recognized the current and long-term challenges they faced with consistently training and certifying qualified technicians on the maintenance and repair services required for their propulsion systems to remain running reliably throughout the world, particularly with respect to the complex piston units.

Some of the key factors that contributed to the organization’s training challenges included:

  • The increasingly limited number of qualified training instructors, often due to retirement.
  • The expense of bringing technicians to training centers from remote locations throughout the world.
  • The substantial cost and logistical realities of having 20 ft. tall pistons available for hands-on training.

To address these real-world challenges, Mosaic consultants and innovation leads worked closely with client leaders and SMEs to design a highly immersive virtual reality training simulation environment that replicated a typical maintenance facility that would be familiar to locomotive technicians.

Virtual Collaboration and Instruction from Anywhere in the World

Utilizing the latest advances in multiplayer gaming, virtual reality, and VOIP communication technologies, Mosaic developed a virtual training and scenario simulation environment where individuals and teams of locomotive technicians from any location across the globe are directed and monitored by a live instructor throughout each session.

Using customized Oculus Quest goggle headsets with integrated communications and motion sensors to track hand movements without the need of cumbersome wands, technicians are able to intuitively move throughout the virtual simulation environment, interact with the instructor and participating colleagues, and execute the required maintenance procedures they are being trained to perform successfully.

During each virtual reality training simulation session, technicians are encouraged to:

  • Explore the virtual environment and become familiar with the facilities and equipment.
  • Observe and learn step-by-step procedures for various maintenance and repair scenarios.
  • Perform a similar repair scenario while receiving guided prompts from the instructor.
  • Practicing these same types of procedure scenarios on their own without instructor guidance.
  • Take a final assessment that requires them to perform a randomly generated version of the procedure scenario successfully without any guidance.

As an integral part of the training process, instructors are directly engaged with learners throughout the live guided and prompted virtual reality simulations to provide directions and insights. As each participant completes the final assessment simulation, they receive immediate detailed feedback and ratings on their performance results from the instructor before being certified and allowed to work on actual equipment.

Electric Gas Pipeline